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About the Role & Team
IDC is seeking a Research Manager to lead and grow its global CPaaS (Communications Platform-as-a-Service) research and advisory practice. This individual will shape IDC's perspective on API-driven communications, customer engagement platforms, and their convergence with contact center and UC&C ecosystems. The role requires a strong understanding of network APIs, conversational messaging, developer requirements, and the emerging role of GenAI and agentic AI in transforming enterprise communications. The position involves data-driven market analysis, regular writing on industry developments, thought leadership on emerging trends, creation of...
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About the Role & Team
IDC is looking for a Senior Research Analyst to support IDC’s storage research. As part of the Data and Storage Infrastructure research subdomain, the analyst will contribute to IDC’s research on storage systems, server-based storage, software-defined storage, and industry-level trends, including emerging AI storage architectures. The analyst will support senior analysts in advancing conversations with vendors, providers, regulatory bodies, end users, and other IDC analysts to ensure the storage narrative is well-rounded, both qualitatively and quantitatively.